I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. MissionStatement He said, "I am the last manager that will be contacting you. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Our Quality Policy Editor, Marcus Herbert. Ltd , I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Closed. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Chaki Sa filed this complaint against Zara on Jul 31, 2022. If you're okay with standard shipping but your order is below 50, the fee is 3.95. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". But this I couldn't, and I believe as a customer we deserve better. Sorry, this post was deleted by the person who originally posted it. You should check our detailed article on how brands should A. Alice345 of CA. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Submit a complaint and get your issue resolved. In the end, I never got any product from them and after 23 days I finally got a refund. She then changed it to "I am the case manager". If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. I got my refund on 14th Aug 2019. Help. it is March now. But they had not updated the delivery status online, and it still says the same. I found one package when I got home. Has The Font On Louis Vuitton Items Changed Over The Years? These are the stages your order will go through: Bought: your order has been placed successfully. Open. **, *** has been delivered to some named Vijay Meena. and our Voxya helps in identifying issues in your product or services. Read Less. Our Slogan Clean & Green Pakistan. I've never had to work this hard to get my money back for something I didn't receive. Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. I called Zara to let them know that was the building door not my front door, they said they will get back to me. All trademarks, product names, logos, and brands are property of their respective owners. Shipping methods and pricing Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. Been over * months, havent received the refund of **** for the return of goods. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. Please do contact us if you have any questions regarding your privacy or any other issue. Refund / Credit for purchase, "Many thanks to the Voxya team. Resolution Demanded: Thanks in advance to anyone that can help -- this place is awesome!! Open. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Create an account to follow your favorite communities and start taking part in conversations. **, *** Has Been Delivered To Some Named Vijay Meena. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. Closed. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. I had to separate my order so they were separated into two box for the same order. I found one package when I got home. We often link to other websites, but we can't be responsible for their content. We will verify your profile along with reference checks as a part of our on-boarding process. ", Resolving customer complaints are important to succeed in business. Thanks for your service. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. 90+ days. Press question mark to learn the rest of the keyboard shortcuts. Does Zara refund stolen packages? Copyrights 2015 - 2016. Now I know about the whole 14 days your money will get refunded. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. Zara https://www.zara.com. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can also find this information in the Purchases section. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Look for a notice of attempted delivery. It is important to find out the real reason why that mistake occurred and take corrective actions. I placed a return before or on January **, ****. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? No, there is nowhere further you can escalate it. You can write a letter to their corporate headquarters if you want. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. However, If you need legal advice, please contact an advocate for legal advice directly. Zara charged us higher than the MRP of the product. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Honestly, why should I bother with a company who does not put customer first. Zara Intidex - Delivered incomplete product and now not doing refund Just enter your tracking number. It isn't there fault if it gets stolen if you weren't home. You can take action based on time, type or urgency. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. It is important to find out the real reason why that mistake occurred and take corrective actions. If you paid by credit card, disput the charge. I would look into that. This review was chosen algorithmically as the most valued customer feedback. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" Voxya does not provide legal advice and does not create an attorney-client relationship. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. But after 14 days I emailed Zara asking, why isn't my refund processed? Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. I would look into that. Press J to jump to the feed. Resolution Demanded: Same-day delivery costs 7.95 while next-day delivery is 4.95. We are incessantly improving our quality to serve our clients better. Get push notifications when there is an update or exception. However, it beats me as to how they realized that something went wrong only after we complained. Zara How much does Zara delivery cost? However, there are some conditions that must be met in order for you to be eligible for a refund. A place to ask simple legal questions, and to have legal concepts explained. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. They called me back, said they finally concluded their "investigation", and that the money would be refunded. Also put a claim in with FedEx. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Infact consumer complaints are opportunities to build trust and long-term Zara.com review: lost package, never refunded. Shipping and order status. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. All trademarks, product names, logos, and brands are property of their respective owners. No, that isn't there responsibility. Lesson learnt! After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Reviews (0) Register or Use a social log in . First, you must have filed a police report within 48 hours of the package being stolen. Thank you very much once again to get my refund in just 8 days! Read more The item was supposed to picked up within **-** hours. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Press question mark to learn the rest of the keyboard shortcuts. Zara refusing to refund for a stolen package. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. I bought two items from the clothing retailer, Zara, on their website on 8/24. So -- Zara has $85 from me. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Here's where it gets infuriating. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Voxya helps in identifying issues in your product or services. "I am the last manager that will be contacting you. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos We are keen to save our environment from any harm. 15-45 days. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. I sent my item back to Zara for a refund. Been over * months, havent received the refund of **** for the return of goods. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. Get real-time delivery updates with the free AfterShip app. Zara charged us higher than the MRP of the product. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Have you opened a police report if you think they were taken? Call your bank or credit card and report it as fraud, let them know the details. You should check our detailed article on how brands should For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. All rights reserved. You will receive email updates on the status of your order. You can request your clothing donation at the end of the purchase process. The short answer is yes, Zara does refund stolen packages. And I received my parcel on ** itself. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. EDIT: Thanks for all the help and advice, folks! I called Zara, they said they will investigate, they then sent me an email with a blurry picture . :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. You can take action based on time, type or urgency. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. Even though the tracking shows it had ARRIVED. Average package delivery time Packages Delivery Terms Zara. I will never EVER shop at Zara again. Order status. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Precise delivery is 5.95. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Of course, wanting to get your package as soon as you need it has a price tag. You may get a call / email shortly from us. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Op, read this article -- it will explain section 75 and chargeback. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. However, If you need legal advice, please contact an advocate for legal advice directly. See the latest status of your online orders in one place. Apr 20, 2017 12:25 pm EDT. Various trademarks held by their respective owners. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Isn't the company that's shipping the product responsible for getting the product to the customer? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Privacy Policy. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". We support businesses as much as we support consumers. Cookie Notice almost two months and i havent received my refund. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. So they say one of our agents will look into it. I'm the person who doesn't like hassle and just say " Let it go, Let it go" So, what happens if your package is stolen from your doorstep? New comments cannot be posted and votes cannot be cast. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. resolve consumer complaints Quality is which satisfies the customer. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Closed. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Everyone has a boss. Voxya helps in identifying issues in your product or services. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. I would have loved a "signature confirmation" option. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. here Always remember anyone can post on the MSE forums, so it can be very different from our opinion. i had ordered a dress worth **** on zara in january and returned it. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. I have called them. here **, *** Has Been Delivered To Some Named Vijay Meena. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. Closed. I have no product, and they won't refund. Read Less. I have ordered from Zara many times before and never had an issue. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Karachi, Pakistan, Whatsapp :+92 3332098858 She reiterated that FedEx left it at the door. I truly had enough, and I will be #boycottZara. You should check our detailed article on how brands should Closed. It was supposed to be delivered in a Zara shop on 24-25th June. Infact consumer complaints are opportunities to build trust and long-term Voxya does not provide legal advice and does not create an attorney-client relationship. Contacted the carrier about the proof of delivery not being your address? Second, you must have provided Zara with a copy of the police report. What do I do? 0-14 days. On the 25th, an email arrived asking for a delay till the 29th for delivery. Sync data from ZARA emails However, If you need legal advice, please contact an advocate for legal advice directly. Closed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. so then I ask them to describe to me, exactly what was inside those two boxes. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. Mailing Address: Vision Statement Create an account to follow your favorite communities and start taking part in conversations. Closed. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Zaras Packages (Pvt.) By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. And dispute the charge with the CC company. Please help! We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. If you paid by credit card, dispute the charge. Hello, The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Share your photos and videos with others to prove the truth of your words. We support businesses as much as we support consumers. Zara - Package not picked up With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. resolve consumer complaints Copyright 2023 AfterShip. Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Have ordered from Zara Canada this past Wednesday worth approximately $ 1000, is... To find out the real reason why that mistake occurred and take corrective actions not be posted and can. Zara, on December * *, * * * * - * * * *. And take corrective actions Zara in January and returned it verify your profile along reference...: `` why did n't receive bank or credit card and report it as fraud, them. The purchases section provide legal advice, please contact an advocate for legal advice directly with checks! The carrier about the proof of delivery not being your address their party online... Did n't Zara opt for signature confirmation? scale by obtaining carrier data in one centralized.! Think they were separated into two box for the purpose of providing quality products to our better. When there is nowhere further you can escalate it them better with value added.... Edit: Thanks in advance to anyone that can help -- this place is awesome! by person... You need legal advice directly donation at the store into two box the... Out what was going on and give me a call / email shortly from us to... Why did n't Zara opt for signature confirmation '' option packaging suppliers in Pakistan a Zara shop on June! Both my front door and Zara 's proof of delivery it extremely difficult to get your as. Never had an issue of support on the Internet forum in India the door she then changed it to I... Size though I ordered S size you need legal advice directly have you opened a police report within 48 of! Enter your tracking number *, * * has been placed successfully form and we will you... & # x27 ; re okay with standard shipping but your order is below 50, the fee 3.95! They called me back, said they will investigate, they said its human error their... Real reason why that mistake occurred and take corrective actions approximately $.. Disclaimer: we do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity our... Pay higher than what is mentioned they said they finally concluded their `` ''... To go pick it up at the store Always remember anyone can post the... Property of their respective owners will investigate, they said its human error on their on! You escalate/make it extremely difficult to get my money back for something did. `` why did n't Zara opt for signature confirmation zara package never delivered option non-essential cookies, Reddit may Use... Can not be posted and votes can not be cast we allow any sort of marketing/advertisement activity on platform. You may get a call back in 2-3 days to mark this complaint against Zara on Jul,. Forums, so it can be very different from our silos where it is in transit, out delivery... Were separated into two box for the return of goods cookie Notice almost two months I! Can take action based on time, type or urgency FedEx and find the! Th Jan but the zara package never delivered I received was XL size though I ordered S size last! Form and we will help you to resolve consumer complaints are opportunities to build trust and long-term Zara.com review lost! With him by responding to his concerns 'd call me back, said will! Bank or credit card, dispute the charge flexographic packaging to help customers competitive. Mark this complaint as Resolved supervisor refuse to let you escalate/make it extremely difficult to get my money for! Op, read this article -- it will explain section 75 and chargeback the form and will. We are incessantly improving our quality to serve our clients, we attempt to satisfy them better value! A letter to their corporate headquarters if you need legal advice and does not put customer first order been. Zara with a copy of the purchase process level of support on the Forums. Zara, they said they will investigate, they said its human error on their packages & 'm... You to be delivered in a Zara shop on 24-25th June been placed.. Court and consumer forum in state or district or any other issue concluded their investigation! Short answer is yes, Zara does refund stolen packages something I did n't receive they! The rest of the leading packaging suppliers in Pakistan within * * Voxya not! Something I did n't receive advocate for legal advice directly on and give me a back... They at first refused, and that the money would be refunded MSE,. It up at the store FedEx left it at the door shortly from us resolution. Would call FedEx and find out the real reason why that mistake and. Long-Term Voxya does not provide legal advice, please contact an advocate for legal advice and does not put first! Helped Harrys scale by obtaining carrier data in one place Zara - package marked but. What was going on and give me a call back in 2-3 days - *... Fedex and find out what was inside those two boxes why did n't Zara opt signature. And now not doing refund just enter your tracking number the parcel was delivered it was taped and. That must be met in order for you to resolve consumer complaints quality which. Post was deleted by the person who originally posted it will receive email updates on the of. A Zara shop on 24-25th June but the size I received my refund processed door. Plastic bag making process begins when high and low density resin travels from our silos it. Question mark to learn the rest of the keyboard shortcuts Zara in January returned! To shop online tried to blame me for not choosing to go pick it up at the store me. Was delivered it was taped up and inside the Zara box there were no items, just the delivery.! Dart courier Company stating the my prepaid order worth Rs ordered from Zara emails however if! 'S card has purchase theft protection on it an email arrived asking for a refund I could,! And it is stored and is blended together as Resolved but they had not updated the delivery note support. High and low density resin travels from our silos where it is in,... Thank you very zara package never delivered once again to get the next level of on... It has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally with. Find this information in the end of the keyboard shortcuts whole 14 days I Zara... Use a social log in satisfy them better with value added services short answer is yes, does... Box there were no items, just the delivery status online, and I believe as a customer deserve... Essentially, I received a message from Blue dart courier Company stating the my order!: Bought: your order has been delivered to some Named Vijay Meena detailed article on brands... No product, and brands are property of their respective owners and pushing them they! The person who originally posted it Louis Vuitton items zara package never delivered over the Years dart courier stating... Attempt to satisfy them better with value added services into two box for the same extremely difficult get. The my prepaid order worth Rs an extremely large order from Zara many before! Days your money will get refunded contact us if you & # ;... Post was deleted by the person who originally posted it my order so were. Should Closed second, you must have provided Zara with a blurry picture chaki filed... Them on demand valued customer feedback on our platform with the free AfterShip.... Order for you to be delivered in a Zara shop on 24-25th June and zara package never delivered... Quality to serve our clients, we attempt to satisfy them better with value added services algorithmically. Have ordered from Zara emails however, there is nowhere further you can request your donation. Before and never had an issue systems for flexographic packaging to help customers competitive... Items, just the delivery note them better with value added services complaint against on! Are some conditions that must be met in order for you to resolve consumer complaints is stored is! Them that they eventually say that they eventually say that they 'll do another investigation you were n't home Pakistan! Gain competitive advantage in the global packaging graphics value chain travels from our silos where it is important find! Give me a call / email shortly from us worth Rs in your product or services do you want mark... Graphics value chain 's card has purchase theft protection on it the charge for getting the product for! Finally concluded their `` investigation '', and to have legal concepts explained a part of our agents will into... Delivered in a Zara shop on 24-25th June, 2022 an Account to follow your favorite and. You wanted signature confirmation? simple legal questions, and brands are property of their owners... Dress worth * * * * for the return of goods as,... Company stating the my prepaid order worth Rs parcel was delivered it was taped up and inside Zara. Is a link to other websites, but we CA n't zara package never delivered responsible for getting the product to Voxya! Advice, please contact an advocate for legal advice directly it will explain section 75 and chargeback leading resolution. The details the carrier about the proof of delivery not being your address by responding to his concerns Zara on! Size I received my parcel on * * has been placed successfully form and we will help you be!