You can report a suspicious item directly on the listing page. Dealers are strongly encouraged to respond to customer emails within 5 business days. Easy breezy. Ship the watch back to the dealer Send the watch back fully insured and in its original packaging. On Chrono24, more than 25,000 professional dealers and private sellers from over 120 countries offer more than 500,000 watches. 23. The network is vast. Peace of mind when buying with Relleb protection. The Trusted Seller seal is further evidence of a dealer's trustworthiness. You find what you are looking for, order it, and it gets delivered. We will document and confirm your wish to return your order and guide you through the next steps. As we love to say buy the seller. We can also buy your watch, or sell it for you. Send the watch back fully insured and in its original packaging. 14-day . The next day I get an email from Chrono24 stating in order to move forward the escrow service needs a copy of my ID or Passport without any information being blacked out and a copy of my credit . If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. Press question mark to learn the rest of the keyboard shortcuts. Be one of 4,000 successful private sellers each month. Create a listing for your watch in just a few simple steps using our. Put my CC information in and got the message for "Payment being verified". Very good shopping experience.. After that, you send the watch to the buyer. How often is the estimated value updated? The account's user-friendly interface enables you to view your information at a glance. Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? Is that trustworthy? No matter what happens, you can count on us! The manual review hasn't taken place yet. - Chrono24 Trusted Checkout For more detailed information you can always contact us directly via phone or contact box. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. During this period, we have had fakes in our hands (and luckily avoided some more obvious incorrect watches by thorough inspections of the pictures on the listing) and have facilitated in many very nice deals resulting in happy customers. I appreciate all the help. I believe most people could find the timepieces they want here. What does Chrono24 Buyer Protection cover? The DAC7 is the new EU Directive 2021/514. Why am I not shown the prospective buyer's email address? If everything's ok, we will transfer payment to your bank account within 7 business days. Very quick & informative at every stage of my purchase. Send the buyer the shipments tracking number so they can track their package. We want to offer visitors to our watch marketplace the best possible experience. I purchased an Omega Seamaster XXL through Chrono24 from a trusted seller. Why should I create a myChrono24 account? How does Chrono24 determine whether a taxpayer ID number must be provided? As said, verifying the authenticity and assess the quality of a watch can only be done by hand for 100% certainty. You can delete your listing in your myChrono24 user area, but only under extraordinary circumstances. Patience is the name of the game sometimes . Why is there a watch in my Watch Collection that I didn't personally add? Please make note of the following to ensure that your watch arrives safely at its destination: You can register a as a commercial dealer on Chrono24 in a few easy steps: You're now ready to create your first listings. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. With the Chrono24 app, you can bring the leading luxury watch marketplace with you wherever you go. Please check whether you have activated your user account by clicking on the link in the confirmation email. You can find more exact information on the individual listing page. Your listing will remain online for 3 months. The sales process takes place using the secure Escrow Service on Chrono24. Make sure you physical address is updated on Paypal so the seller can print out a shipping invoice to the proper address. You can pay through bank transfer, Paypal, and Chrono24 secure checkout. To track a watch's performance, enter its reference number or brand, model, and condition and select the option "I don't own this watch.". Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. Returns Made Easy. So far, I've had no problems on Chrono24. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Yes, you can add attachments by clicking on the paperclip symbol. Assess quality and authenticity upon receipt, The 4 best options to get your watch authenticated, Video: How our watch authentication process works. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. Tradition meets high-tech - our development site is located in the middle of the idyllic Black Forest. A friendly and competent team in the land of opportunity. Each private seller listing must pass an inspection before we publish it on our platform. I can't find my listing. I'm not sure how to link from chrono24's app, so I can't link the seller but it would appear that it's an author rises dealer that is selling. We require copies of the following documents, which you may either upload or send to us via email, fax, or mail: Register now for your free 30-day trial and start exploring all Chrono24 has to offer: Chrono24 offers various packages to meet our dealer's diverse needs. They answere my questions/concerns. If you have any further questions, please contact. It says they are a Rolex AD? Shipped and arrived quickly - great condition and well packaged. ) or email our support team within 14 days of receiving the watch. Why do luxury watches have reference numbers? However, price fluctuations are only visible across longer periods of time. Where do dealer recommendations come from? You can ask questions about a listing by clicking on the "Contact seller" button. The request is based on the EU Directive 2021/514 (DAC7) of 22 March 2021, which went into effect on January 1, 2023. What should I enter as the watch's condition? If I understand correctly you have 2 ways to pay either by credit card or bank transfer which goes into an escrow account held by Chrono24 who then only pays the seller once the watch has been received by the buyer, its all so the buyer doesn't get ripped off. We charge a penalty fee when an order is canceled after payment for reasons attributable to the seller, regardless of whether the buyer or the seller canceled the order. Taxpayer ID numbers will be saved and designated as having the "wrong format" when the format of the number deviates in some way from the standard format. I cant find any UK reviews but the shop details look genuine. Thus, you have time to carefully inspect your order knowing your money is safe in our account. However, only Trusted Sellers can recommend other dealers or be recommended themselves. We will document and confirm your wish to return your order and guide you through the next steps. Brad (@bradwatch) - appreciating fine affordable watches since 2011. . How does Chrono24 determine whether a taxpayer ID number must be provided? Always ask for a track and trace code and be precise in asking about which insurance the seller uses. If it's your bank, you should ask them. Chrono24 provides Escrow Service for free. I've now used them a number of times and have always been happy. So the best insurance to get is to go with a seller you think is credible and trustworthy enough to authenticate a watch and make sure it is of high quality. *For details, please inquire via phone or email. If purchasing from a private person, you should discuss the shipping details with the seller. Authenticity Guarantee. Discover the Safest Path to Your Dream Watch. Can I recall a message I've already sent? You may add an unlimited number of watches. Explaining how to buy a watch on Chrono24 is therefore really written to help you. The more detailed the description, the easier it is for potential buyers to find your listing. Please note: Some buyers may not be able to pay via the. You can pay via credit card (Visa or MasterCard), bank transfer, or Affirm (currently only available in the USA). There are two ways to register for and log in to your Chrono24 account: You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. The site has knowingly allowed this fraudster to advertise and con people. Our multilingual support team is always available to assist you. Chrono24 does require you to put the money into an escrow account however you can get around this if you rather use another method of payment. The warranty usually applies to either the entire watch or the functionality of certain components. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. When you choose Chrono24 payment processing, you will be shown the terms of sale during the sales process. No concern with payment as chrono24 hold the money until delivery is confirmed. Dealers and private sellers living outside the EU: Since we cannot determine your tax liability in this instance, we ask you to declare whether you have a relevant taxpayer ID. Thanks in advance. We reserve the right to charge a penalty fee on any order canceled after the buyer has already transferred payment. They allow sellers to list anonymously. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Something you definitely want to prevent. We keep your money in our escrow account for 14 days after delivery of your watch. Finding the watch you are looking for can range from relatively easy to hard, depending on the type watch you are searching for and the criteria you have. Great product as described, plus very prompt and secure shipment. We stand for the ultimate customer experience when buying a watch: Authentication services by certified watchmakers for your luxury watch, whether you own it or plan to buy it, and get a free shipping on your first order, Kenny Vaes, watch enthusiast, co-owner of Relleb. Chrono24 is a scam, paid thousands for a vintage Breitling, watch was never received. There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. We can only import data from your website if you have a minimum of 50 listings. In this case, you will have received an email requesting that you update the security images in your myChrono24 area. 2. And I hope the phone respond from Chrono24 can be even quicker. No, messages cannot be recalled once they've been sent. If nothing else I can always ring the shop tomorrow and ask for this person. Mission There is something that propels us forward. This time in Berlin. How many watches can I add to my Watch Collection? Payment options at Chrono24 are more than sufficient. Only then do we transfer payout to the dealer. How many listings can private sellers publish? You can find your PIN in your myChrono24 user area under "Profile.". The seller only offers advance payment by bank transfer. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. If it's Chrono24, you should ask them. The AD is still up even though I have sent many emails to Chrono 24 and calls. chrono24 address for bank transfer. I entered the wrong taxpayer ID number. Chrono 24 or your bank? Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to specific times and upload them as proof of ownership. When you buy with Relleb protection, we will always advise on what import duties might be charged. Chrono24 review: chrono24.com scam. What can I do? Chrono24 review: chrono24.com scam. However, my bulls t detector . For example the Swiss customs department is keen on declaring the watch for import, if you dont and they discover the watch you will charge you with a penalty of CHF 1.500 (c. $2.000 / 1.600). 5 stars. We only forward your information to third parties in the instances laid out in our. I'm not sure how to link from chrono24's app, so I can't link the seller but it would appear that it's an author rises dealer that is selling. *For details, please inquire via phone or email. Our experiences of buying multiple watches on Chrono24, How we authenticated a Rolex Submariner "Hulk" 116610LV. Here, you transfer the purchase price to our escrow account, and then the seller sends you the watch. Quick and efficient communication. Edited by LaurasOtherHalf on Sunday 1st March 17:04. Which estimated values are available in the Watch Collection? You can avoid penalty fees by making sure the information in your listings about item availability and handling time is correct and up-to-date. Deleted, inactive, and sold listings are automatically removed from your Notepad. Set an amount you want to settle on and go with a strategy. *For details, please inquire via phone or email. If the seller is very aggressive or gives some shady response dont go with the seller. Having just done this, I would only buy from a seller who is a business seller and has a reputation from other buyers. im not paying vat tax. This law requires us as a market portal to provide the German Federal Central Tax Office (BZSt) with information about all income earned by sellers using our platform. Please note that account activation only takes place once we have checked your entries and other documents. Make sure to emphasize to the seller to protect the watch carefully and send it with insurance. Credit card? Bank Transfer - HSBC and ICBC(Asia) Credit Card: Master, Visa, AMEX, Union pay (3% surcharge) . Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. ) or email our support team within 14 days of receiving the watch. Please read our Chrono24 review blog to see how we rate our personal experiences with Chrono24. If this isn't possible, please contact us at, You can find definitions for the most important technical terms in our. Can I sell my entire collection as a private collector? Use the search function, there is LOTS of information about buying on Chrono24. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. There are no special conditions for collectors. We only transmit the relevant taxpayer information from the marketplace using an encrypted connection. *For details, please inquire via phone or email. When importing goods into your country, you may owe customs duties and import taxes. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. To remove the link between your Chrono24 account and your Apple ID/Google Account, simply follow these three steps: In principle, users prove their identify with their email address and PIN. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. Its all about reducing the risk suggest a telephone call (which I did) as well as multiple emails, all answered very quickly which gave me the added confidence. http://www.chrono24.com/en/dealer/angolodelleore/l http://www.angolodelleore.com/index.php?lang=en. In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. Chrono24 provides Escrow Service for free. Be kind to the seller and have patience. We founded Relleb to provide buyers peace of mind when buying a luxury watch online. If you feel you have been charged a penalty fee in error, please reach out to your personal contact. Tracking: Select a shipping method that comes with tracking. Thus, you have time to carefully inspect your order knowing your money is safe in our account. If you see a "Questions about this listing" button, you may use this to send a public question to the seller. Please keep the following in mind when paying via credit card or PayPal: You should look into the dealer's return policy before making a purchase. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. If the same model is added by other users and we have sufficient data, new information will be added to your Watch Collection automatically. The order must have been formally submitted via the Chrono24 system. Is my information forwarded to third parties? My only concern is if there is 20 percent vat tax. We've changed the name to improve understanding. Submit your payment details (credit card or, in most of Europe, SEPA direct debit), Trade register excerpt or business registration, Proof of address in the form of a utility bill (phone, electricity, etc.). This last step might be the most important for buying a watch on Chrono24. Although the seller I purchased from was in America so I just called them up and made the purchase over the phone w a credit card. We do not tax you directly, nor do we pay taxes on your behalf. It was my first time ordering a luxury watch pre-owned online. We still need taxpayer information. The Watch Collection lets you manage and track all of your watches online. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. Should i put in my request earlier than later? It is not possible to link your accounts at a later stage. Only then do we transfer payout to the dealer. As a private seller, you may not list items for commercial sale. Your contract partner is always the respective dealer or private seller. What is an Apple ID, and what is the "Hide My Email" feature? As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. Furthermore, we require all dealers to follow our strict dealer guidelines. You can either list your watches manually or have us automatically import them from your website. What determines the total price of a watch? I've bought watches from a few chrono24 sellers. Does Buyer Protection come with any special warranty? It was my first time ordering a luxury watch pre-owned online. Log in with your email address (username) and password. The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. Finally, we will refund you the full purchase price and the initial shipping costs. Each private seller listing must pass an inspection before we publish it on our platform. *For details, please inquire via phone or email. If the sale takes place directly via Chrono24, you can order the watch by clicking on the green "Buy" button. Click on. it says something about an escrow account but i'm not sure what that entails. How does Chrono24 process confidential information? I didn't use it, but it was an option, if the seller supports it. Get the watch, inspect it, note any problems if not advertised prior, if nothing's wrong, enjoy! Gassing Station | Watches | Top of Page | What's New | My Stuff, 1998 to 2023 Pistonheads Holdco Limited, All Rights Reserved, PistonHeads is a registered trademark of CarGurus Ireland Limited, Pistonheads Holdco Limited, c/o Legalinx Limited, 3rd Floor, 207 Regent St, London W1B 3HH, United Kingdom. However, with PayPal I'm assuming at least some protection? The watch was exactly as described and I was not disappointed. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. Premium: 209 2.5-6.5 %. You can continue to use them as normal. Did you create your Chrono24 account with a different email address than the one associated with your Apple ID/Google Account? Returns Made Easy. Through our Office in New York City, we want to assist our customers in North, Central and South America even more closely. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Use the search box below to search through our FAQ and find answers to your questions quickly. Will never use this site again. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. Ok, this mornings update (if anyone is still interested). *For details, please inquire via phone or email. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. We are required to include your taxpayer ID number when doing so. Finally, we will refund you the full purchase price and the initial shipping costs. Trusted Checkout is the former name of Chrono24 Buyer Protection. Need to get this done ASAP. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery. A phone call plus email communication should help verify. *For details, please inquire via phone or email. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. Professional and prompt communication was refreshing compared to other companies. Chrono24 Around the World HEADQUARTERS IN KARLSRUHE OUR HOME IS OUR CASTLE Our headquarters in the Hoepfner Castle are located in the heart of Karlsruhe, the hub of innovative IT solutions in Germany. However, you should discuss and confirm the shipping information with the seller directly beforehand. Chrono24 suggested to give me 50% of the value of the watch and to offer a 50% refund to the buyer. There are also other marketplaces or online watch sellers which have a large assortment of watches, but Chrono24 is (by far) the biggest with the largest number of offerings. ALWAYS pay as a business transaction, never as friends/family, unless you have multiple notable people who can vouch for them and you'll be okay shall you get scammed. The penalty fee is 100% of what the commission fee would have been if the sale had been completed. Your taxpayer ID number can be found in various documents, depending on your country of residence. Anyways, there is some work to do and we will give you some tips in vetting the seller when buying a watch: We are convinced the steps outlined above will give you a feeling about the seller, always follow your gut feeling in this. So dont wait until you have your watch serviced years later and find out you bought a Fugazi. 2. Our multilingual support team is always available to assist you. One thing many sellers forget when buying a watch on Chrono24, especially when sending abroad, is to declare the watch at the customs department to prevent fines(!) In order to make an appointment please contact us by mail or phone in advance. Located in the metropolis at the Pearl River Delta, our staff supports customers from 2 continents. Which payment methods can I offer buyers? We will document and confirm your wish to return your order and guide you through the next steps. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Fifty listings for watch accessories count as a single watch offer. New listings can be created in your Market Portal, which features a number of tools to help you get started. All information posted on the platform and provided to Chrono24 about themselves must be truthful. Send the watch back fully insured and in its original packaging. Knowing how to buy a watch on Chrono24 will therefore bring a multitude of options. Many dealers take national holidays off in addition to other vacation days. Is the information I provide in listings binding? Go to Accounting, where you can review any penalty fees under Transactions, and ask questions prior to invoicing. What should I do if the seller doesn't respond to my inquiry? With our experience on how to buy a watch on Chrono24 we are here to help watch enthusiast safely buy a watch online. Dealers ship every order with full insurance coverage. Months later Chrono24 is still asking for "time" to assess whether the shipping company actually considers the watch lost. However, you should discuss and confirm the shipping information with the seller directly beforehand. These photos are displayed in your listing. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. How can I pay for an order using an escrow service? What should I take into consideration and what fees apply? Great product as described, plus very prompt and secure shipment. 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And it gets delivered manage and track all of your watch listing for watch... Time of delivery have your watch, inspect it, note any problems if not advertised prior if. Is for potential buyers to find your PIN in your Market Portal, features! Provide insights into the respective dealer or private seller listing must pass an inspection before publish. It comes to dealers listing counterfeit watches the package is well protected and insured during shipment dealer! Had no problems on Chrono24 we are here to help you this, would... Advertised prior, if the sale takes place once we have checked your and.